ACS Technologies, which provides software and services to churches, schools, and childcare centers, recently adopted DITA to ensure that content creation processes could scale as the company develops new products. To help mitigate risk and stay within budget, ACS took a gradual, phased approach to migrating from a wiki-based content development workflow to a DITA environment.
This case study focuses on the challenges that the core team of content creators faced as they adapted to DITA. What improvements have been made by moving to DITA, and what were the biggest stumbling blocks along the way? What do the content creators wish they had known going in, and how do they plan to use what they have learned going forward?
Session Category : beginner